Delivery Information

Delivery costs have significantly increased due to delivery driver shortages, Brexit and the Coronavirus pandemic. We have decided to absorb some of these into our general operating costs, but have had to unfortunately pass some onto you, our customers. This is absolutely not what we wanted to do, but we hope you understand our position.

UK Delivery

For orders to all UK Mainland addresses, delivery may take 1-3 working days.
For orders to non-UK Mainland addresses such as the Offshore Islands, Scottish Highlands, Isle of Man or Northern Ireland, delivery may take 2-5 working days.

Please Note: We mainly use DPD, Parcel Force or Royal Mail to ship your parcels to you. We share our courier delivery accounts with a sister company Vectis Auctions, so don't be concerned if you receive delivery confirmation emails or text messages that reference Vectis.

Damage to consignments caused during transit that result in damage to any of the items ordered need to be reported within 14 days of the consignment been despatched. Failure to report damage to a parcel(s) and any damage to the contents within 14 days means it can not be claimed back from the courier and replacement cost for shipping and product replacement may be incurred. Please check your delivery upon receipt.  

Delivery Tariff Tables:

UK Mainland

Order Value (£)
Postage Method
Delivery Price (£)
Estimated Delivery Time (Working Days)
0 - 74.99
UK Signed For
1 - 3 days
75 - 249.99
UK Signed For
1 - 3 days
250.00 - 499.99

UK Signed For

1 - 3 days
500 +
UK Signed For

1 - 3 days

Orders of £500 or more will qualify for Free Delivery (UK Mainland only).

Non-UK Mainland - Highlands and Islands, Northern Ireland, Channel Islands & Isle of Man

Order Value (£)
Postage Method
Delivery Price (£)
Estimated Delivery Time (Working Days)
Courier 48H+
2 - 5 days 

The postcode areas classed as non-UK Mainland for our delivery purposes are as follows: AB31-38, AB41-56, FK17-21, HS1-9, IV1-63, KA27-28, KW1-17, PA20-80, PH15-50, ZE1-3, BT1-94, JE1-5, GY1-10, IM1-99, PO30-41, TR21-25.

Customers in the Channel Islands will be required to pay import taxes where the value of the consignment is over £135. You may be able to reclaim the UK VAT charged directly from the HMRC. Find out more details here.

We do not accept PO Boxes as a delivery address.

Overseas British Forces please contact us for a shipping quote.

Order Processing

We aim to process your order within 2 working days for in-stock items. Special Order items may take up to 10 working days during the peak Spring and Summer seasons and 28 days during the Autumn and Winter seasons.

Should there be a delay with processing your order, we will keep you informed of the situation by email and/or telephone.

Orders are delivered during normal office hours and will require a signature upon receipt of the goods. Bank Holidays may cause an unavoidable delay. All orders are shipped using an insured service.

Orders to remote areas are dealt with on an individual basis.

We reserve the right to charge more for delivery as appropriate in exceptional circumstances e.g. if the order is to be delivered to a remote area or for very large or valuable items. We will always contact you to discuss the options before making additional delivery charges.

Any courier charges for unsuccessful delivery attempts will be payable by you. If the item is returned due to a missed delivery/collection then we will rearrange delivery at your cost, unless you no longer require the item. The original cost of delivery will be non-refundable.

Collect In-Store

Goods we have in stock can be ordered on-line and collected from the 'you cancaravan pick-up point' at 'Teesside Caravans' during normal opening hours. The goods will be available to collect the same day if the order is placed on a weekday before 12pm, or the following day if ordered after 12pm. Orders placed on a weekend will be available to collect from the following Monday. Please telephone 01642 764455 to check our opening hours.

You will receive an email letting you know when the goods are ready to be picked up, which could be up to 4 hours after placing your order during busy times. Please make sure to bring the order confirmation email along with you as your proof of purchase.

Special Order Items

you cancaravan has a fantastic relationship with some of the top caravan accessory suppliers and manufacturers. This means that even if we are out-of-stock of certain products, we are still able to ship these to you direct from their warehouse. By using this supply chain method it allows us to offer you the option to purchase items which may not normally be available online or in-store.

Some Special Order items are shipped into the UK from overseas before they are dispatched to you. This usually takes up to 14 days, however it may take up to 30 days under special circumstances. Each Special Order item states the estimated delivery time on it's product page.

If we are informed of any unusual delay, or changes in product lines by the supplier or manufacturer, we will contact you to keep you informed. If you are not completely satisfied with the situation, we are more than happy to refund your order in full.

Sometimes we need to share your contact details with our suppliers or manufacturers as they will contact you directly to arrange a suitable delivery date.

We will make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen circumstances, but we aim to keep you updated by phone or email.

Recycled Packaging

At you cancaravan we care for the environment and as such see it as our responsibility to look after it. This means that where possible we recycle as much packaging as we can when preparing your order for delivery. This will not however, compromise the protection of your items.

Last updated: 24/05/2022