For orders to all UK Mainland addresses, delivery may take 1-3 working days.
For orders to non-UK Mainland addresses such as the Offshore Islands, Scottish Highlands, Isle of Man or Northern Ireland, delivery may take 2-5 working days.
Please Note: We mainly use DPD, Parcel Force or Royal Mail to ship your parcels to you. We share our courier delivery accounts with a sister company Vectis Auctions, so you may receive delivery confirmation emails or text messages that reference Vectis.
Damage to consignments casued during transit that result in damage to any of the items ordered need to be reported within 14 days of the consignment been despatched. Failure to report damage to a parcel(s) and any damage to the contents within 14 days means it can not be claimed back from the courier and replacement cost for shipping and product replacement may be incurred. Please check your delivery upon receipt.
Delivery Tariff Tables:
Weight of Order (Kg)
Delivery Price (£)
Estimated Delivery Time (Working Days)
UK Signed For
30 and over
Orders of £150 or more will qualify for Free Delivery (UK Mainland only).
Non-UK Mainland - Highlands and Islands (inc. Northern Ireland)
Weight of Order (Kg)
Delivery Price (£)
Estimated Delivery Time (Working Days)
30 and over
The postcode areas classed as non-UK Mainland for our delivery purposes are as follows: AB25, AB30-38, AB41-45, AB51-56, FK17-21, G83, HS1-9, IV1-28, IV30-32, IV36, IV40-49, IV51-56, IV63, KA27-28, KW1-3, KX5-17, PA20-38, PA41-49, PA60-78, PA80, PH16-26, PH30-44, PH49-50, ZE1-3, BT1-49, BT51-57, BT60-71, BT74-82, BT92-94, JE2-3, GY1-10, IM1-9, PO30-41, TR21-25. We do not accept PO Boxes as a delivery address. Overseas British Forces please contact us for a shipping quote.
We aim to process your order within 2 working days for in-stock items. Special Order items may take up to 10 working days during the peak Spring and Summer seasons and 28 days during the Autumn and Winter seasons.
Should there be a delay with processing your order, we will keep you informed of the situation by email and telephone.
Orders are delivered during normal office hours and will require a signature upon receipt of the goods. All orders are shipped using an insured service.
Orders to remote areas are dealt with on an individual basis.
We reserve the right to charge more for delivery as appropriate in exceptional circumstances e.g. if the order is to be delivered to a remote area or for very large or valuable items. We will always contact you to discuss the options before making additional delivery charges.
If the item is returned due to a missed delivery/collection then we will rearrange delivery at your cost, unless you no longer require the item. The original cost of delivery will be non-refundable.
Goods we have in stock can be ordered on-line and collected from the you cancaravan pick-up point at 'Teesside Caravans' during normal opening hours. The goods will be available to collect the same day if the order is placed on a weekday before 12pm, or the following day if ordered after 12pm. Orders placed on a weekend will be available to collect from the following Monday.
You will receive an email letting you know when the goods are ready to be picked up, which could be up to 4 hours after placing your order during busy times. Please make sure to bring the order confirmation email along with you as your proof of purchase.
Special Order Items
you cancaravan has a fantastic relationship with some of the top caravan accessory suppliers and manufacturers. This means that even if we are out-of-stock of certain products, we are still able to ship these to you direct from their warehouse. By using this supply chain method it allows us to offer you the option to purchase items which may not normally be available online or in-store.
Some Special Order items are shipped into the UK from overseas before they are dispatched to you. This can take up to 14 days, however it may take up to 30 days under special circumstances. Each Special Order item states the estimated delivery time on it's product page.
If we are informed of any unusual delay, or changes in product lines by the supplier or manufacturer, we will contact you to keep you informed. If you are not completely happy with the situation, we are more than happy to refund your order in full.
Sometimes we need to share your contact details with our suppliers or manufacturers as they will contact you directly to arrange a suitable delivery date.
We will make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen circumstances but we aim to keep you updated by phone or email.
At you cancaravan we care for the environment and as such see it as our responsibility to look after it. This means that where possible we recycle as much packaging as we can when preparing your order for delivery. This will not however, compromise the protection of your items.
Cancelling Your Order - Before the goods are sent out to you
The contract between us only becomes binding the point at which we dispatch your order. Therefore you are free to cancel your order for any reason, at any time before we dispatch the goods to you.
If you wish to cancel your order before the goods have been dispatched, please call us on 01642 764455.
Cancelling Your Order - After the goods have been sent out to you
Under the Distance Selling Regulations, you the consumer have a cooling off period during which you have the unconditional right to cancel the contract. The cooling off period ends seven working days (not including weekends or bank holidays) after the day on which you receive the goods.
You must provide us with written intent to cancel or we will not accept your return. You may contact us by:
Writing to: Internet Returns, You Can Caravan, The Hambleton Business Centre, Fleck Way, Teesside Industrial Estate, Thornaby, Stockton-on-Tees, TS17 9JZ.
The right to cancellation does not apply to the following goods:
- Goods or services where the price depends on fluctuations in the financial markets that cannot be controlled by the supplier.
- The supply of goods made to the customer's own specification, such as custom-made blinds or curtains. But this exception does not apply to upgrade options, such as choosing alloy wheels when buying a car or opting for add-on memory or choosing a combination of standard off-the-shelf components when ordering a PC.
- Goods that, by reason of their nature, cannot be returned, for example, where returning the goods is a physical impossibility or goods that cannot be restored to the same physical state they were supplied in, such as nylon tights that become distorted once worn.
- Perishable goods like fresh foods or fresh cut flowers.
- Audio or video recordings or computer software that the customer has unsealed.
- Newspapers, periodicals or magazines.
You are under a statutory duty throughout the period of cancellation to retain possession of the goods and take reasonable care of them. Your right to cancellation is not connected with your duty to exercise reasonable care of the goods; however, action might be taken against customers for any breach of this statutory duty.
Returning Cancelled Goods
Once you have notified us of your wish to cancel, we require you to return the goods to us at your own expense as soon as possible by:
- Filling out and enclosing our Internet Returns Form;
- By post or courier to the following address: Internet Returns, You Can Caravan, The Hambleton Business Centre, Fleck Way, Teesside Industrial Estate, Thornaby, Stockton-on-Tees, TS17 9JZ.
When returning goods in accordance with the contract, you the consumer must take reasonable care to ensure that we receive the goods and that the goods are not damaged in transit.
Goods are returned at your own expense and risk. We recommend using a recorded delivery service or equivalent as we cannot accept responsibility of goods lost in transit. If you can prove the return of goods in an appropriate way, you will not have to bear the costs of any loss or damage in transit. If your item is excessively large or heavy, we can arrange for a courier to collect it at a price which we will agree with you in advance.
Whilst in your possession, we ask that you inspect goods indoors taking care not damage or soil them. We also ask that you return items in their original conditions; this includes all tags, instructions and any packaging.
Refunding the cost of goods to you
Once you have notified us of your wish to cancel, we will refund to you any money paid in relation to the contract as soon as possible and in any event, within a maximum period of 30 days. We will refund to you, any money paid in relation to the contract by, or on behalf, or the customer, to the person who made the payment. This includes:
- Full price of the goods
- Deposit or prepayment made
We are unable to refund the cost of return for cancelled goods.
If you fail to return the goods, or goods are returned at our expense, we reserve the right to charge you the direct cost to you of the return. We cannot deduct this amount from your refund.
Our preferred method of repayment is to credit the refund back to the original card or PayPal account with which you made the payment. If this is not possible, please let us know how you require a refund to be made at the time that you notify us of your intent to cancel.
Return of goods under the Sale of Goods Act 1979
You are within your rights to return goods under the Sale of Goods Act 1979 which are:
- Not of satisfactory quality
- Not fit for purpose
- Do not correspond to their description
If you wish to return goods which you believe are damaged or faulty, please telephone 01642 764455. We will discuss with you the problem and advise the best method of returning the item.
Goods are returned at your own expense and risk. We recommend using a recorded delivery service or equivalent as we cannot accept responsibility for goods lost in transit. If you can prove the return of goods in an appropriate way, you will not have to bear the costs of any loss or damage in transit.
If you goods are excessively large or heavy, we can arrange for a courier to collect it at a price which we will agree with you in advance.
Please fill out and enclose our Internet Returns Form when returning any goods.
Upon receipt of the goods we will examine them for damage:
- If the fault is obvious and inherent, we will process the refund, repair or exchange within 7 days of receipt of the goods
- If the fault is not obvious, we may need to return the goods to the supplier for testing. We typically expect a response from the supplier within 28 days. The following products usually need to be examined by the supplier: Electrical Appliances, Gas Appliances, Tents, Awnings, Porches, Annexes and Motor movers.
In the event that the goods are found to be damaged or faulty, we will either:
- Refund to you the price you paid for the goods, plus the original delivery cost, plus the cost to you returning the goods to us, or, after consulting with you,
- Send to you a replacement and refund to you the cost or returning the product, or
- Have the product repaired, return it to you and refund you for the cost of returning the product.
In the event that the fault or damage is not due to fault manufacture, but to misuse or damage sustained after purchase, or subject to normal wear and tear, we will contact you to find out whether you wish the goods to be returned to you or repaired, if a repair is feasible. In these circumstances the cost of repair, returning the goods to us and returning the goods to you would be at your expense.