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Terms & Conditions

General

Definitions

In these Terms & Conditions 'We', 'Us' or 'Our' refers to 'you can caravan' (a subsidiary of 'The Hambleton Group Ltd' T/A 'Teesside Caravans', Company Reg. No. 01452944) Registered in England at Fleck Way, Teesside Industrial Estate, Thornaby, Stockton-on-Tees, TS17 9JZ.
'You', 'Your' or 'You're' refers to any person or company who offers a contract with 'you can caravan' under the 'Your Order' section of the Terms & Conditions.

The singular shall be deemed to include the plural.

Pricing

All prices quoted in-store and online are in Pounds Sterling (£) and are inclusive of VAT at the current rate charged in the UK, where appropriate. We make every effort to keep prices correct and accurate, but we reserve the right to change prices at any time without notice.

Prices in-store and online may differ.

Prices found on our products details page will be correct and accurate unless the price falls under one of the conditions in 'Special Offers & Promotions', 'Discounts' or 'Voucher Codes'.

Special Offers & Promotions

These products will be available in limited quantities, sizes and colours. When stock of a special offer runs out, we will no longer be able to sell that item at the special offer price. Should you need to return or exchange a special offer item which is no longer in stock, please refer to our Returns Policy under the 'Returns' sections of the Terms & Conditions.

For specific promotion and offer terms, please see our 'Promotions' page.

Discounts

Account customer discounts of either a value (£) or percentage discount (%) are taken from the 'Subtotal' in the Shopping Basket. We reserve the right to change the discount given to our account customers at any time without notice.

Voucher Codes

Voucher Code reductions of either a value (£) or percentage discount (%), are taken from the 'Subtotal' in the Shopping Basket. Valid dates will be included where the voucher code is displayed. Voucher codes apply to purchases from the 'you can caravan' online store and from the 'Teesside Caravans' shop, where indicated.

If this is a product or department specific offer, some of the items in your basket may not be applicable for this offer.

The following items are excluded from voucher code discounts:

  • Satellite Systems
  • Motor Movers
  • Awning Annexes
  • Sun Canopies
  • Awnings
  • TV's
  • Motor Annexes
  • Folding Camper Accessories
  • Gas
  • Porches
  • Tents
  • Tent Carpets
  • Tent Groundsheets
  • Tent Canopies & Extensions
  • Trailer Tent Accessories
  • Day Tents & Event Shelters

Vouchers are not applicable to a product which falls under a Special Offer or Promotion.

Free Delivery Voucher Codes apply to Standard Delivery charges unless otherwise stated. If you wish to receive the items quicker, you will have to pay extra for this service.

Promotions stating 'Online Voucher Code' are available online only and cannot be used in store.

Promotions stating 'Dual Voucher Code' are available online and in-store at the 'Teesside Caravans' shop.

Your Order

The items listed for sale on this website are usually in-stock, however items are also ordered on request (Special Orders). This means that placing an order with us does not guarantee immediate availability. We will make every effort to fulfil your order within the estimated delivery times as stated on the item, but if this is not possible we will contact and discuss the options with you. Alternatively, you can contact us during working hours on 01642 764455 where we would be happy to check the availability for you.

By placing an order you are making an offer and a contract will be formed only when your order is accepted by 'you can caravan'. Your order will be accepted at the point payment is taken from your card, your items have been picked and your order is ready for dispatch.

Payment

All prices quoted in-store and online are in Pounds Sterling (£) and are inclusive of VAT at the current rate charges in the UK where appropriate.

We accept payment by most major credit cards. 'you can caravan' will not add any additional fees to your order if you pay via any of the card types supported by the site.

We reserve the right to refuse acceptance of payment details if we think they are being used fraudulently. All sensitive consumer data collected on this site is used only for the purpose of completing the transaction. Transaction information is transmitted via encrypted, secure payment gateways.

Your Details

We keep all personal and confidential information secure; it is not shared with or sold to any third parties. The information we ask for is only to verify credit card status and for the processing and dispatch of your order.

Information on how we may use your information can be found in the 'Privacy Policy'.

Images

We make every effort to ensure that the product images we use are correct and accurate.

Occasionally it is not possible to show an image with the correct colour. In this situation, please refer to the item description to verify the colour before ordering. All product images are used with the permission of the originator and remain the copyright of the originator.

Product Information

We make every effort to ensure that the product information we use is accurate and up to date.

For your own safety, we advise that you read all product information and instructions that come with the products before use. All product descriptions are used with the permission of the originator and remain the copyright of the originator.

Complaints

We take the satisfaction of our customers very seriously. If you feel you have received a substandard level of information or services from us, we would like to hear about it. We will make every effort to rectify genuine problems.

Complaints should be written and sent either by:

  • Email to: admin@youcancaravan.co.uk, or
  • Letter to: You Can Caravan, The Hambleton Business Centre, Fleck Way, Teesside Industrial Estate, Thornaby, Stockton-on-Tees, TS17 9JZ.

WEEE (Waste Electrical and Electronic Equipment)

The Waste Electrical and Electronic Equipment (WEEE) Regulations aim to reduce the environmental impacts of Electrical and Electronic Equipment (EEE) when it reaches the end of its life.

The goods covered by the Waste Electrical and Electronic Equipment (WEEE) Regulations fall into the following categories:

  • Large household appliances e.g. fridges, radiators and air conditioning appliances
  • Small household appliances e.g. sewing machines, toasters and clocks
  • Consumer equipment e.g. TV?s, radios and musical instruments
  • Lighting equipment e.g. fluorescent lamps and non-household luminaires
  • Monitoring and control instruments e.g. smoke detectors and thermostats
  • Cooling appliances containing refrigerants

The regulations do not apply to:

  • Equipment where electricity is not the main power source through battery or mains supply e.g. a gas cooker
  • Equipment that is part of something that is not EEE - other waste regulations may apply to such equipment e.g. the End-of-Life Vehicle Regulations cover the electrical components of vehicles
  • Filament light bulbs
  • Household light fittings of any kind

As a distributor of Electrical and Electronic Equipment (EEE) to household users, 'you can caravan' offers a 'retailer take-back' scheme for its customers.

Customers can return to us in-store any Waste Electrical and Electronic Equipment (WEEE) products for free on a like for like basis when purchasing a new product.

WEEE is accepted up to 28 days after the new item has been purchased.

'you can caravan' will then dispose of your WEEE free of charge.

The in-store take-back point is located at: 'Teesside Caravans', The Hambleton Business Centre, Fleck Way, Teesside Industrial Estate, Thornaby, Stockton-on-Tees, TS17 9JZ.

WEEE Symbol

Any product carrying the crossed out wheeled bin symbol must comply with The Waste Electrical and Electronic Equipment (Amended) Regulations 2009 (WEEE) for disposal of Waste Electrical and Electronic Equipment. This symbol indicates that the product must not be placed with normal refuse. Please see the WEEE Regulations for advice on how to dispose of these products.
The symbol used on battery products does not include the black bar across the bottom. The symbol is used to support the recycling of Batteries under the EU Batteries Directive. For more information on this please feel free to ask a member of staff.

EU Batteries Directive

As a retailer that supplies portable batteries to consumers and/or businesses, 'you can caravan' is obliged to comply with the distributor requirements of the EU Batteries Directive.

'Supply' includes selling, providing and/or making available portable batteries to end users.

Battery users have no obligations under the Batteries Regulations. However, you should dispose of your waste batteries in an environmentally sound way. For example, the disposal of whole, untreated industrial and automotive batteries in landfill or by incineration is banned.

Battery Regulations apply to both single-use batteries (also known as primary batteries) and rechargeable batteries (known as secondary batteries or accumulators). A battery is defined as any source of electrical energy generated by direct conversion of chemical energy consisting of one or more battery cells.

Batteries can be divided into three categories:

  • Portable
  • Industrial
  • Automotive

Portable batteries are batteries or battery packs that are:

  • Sealed
  • Hand carried without difficulty
  • Neither industrial or automotive battery

Examples of portable batteries include:

  • AA or AAA batteries that might be used to power the remote control for a television
  • Batteries used in mobile phones, portable MP3 players or laptops
  • Button Cells found on a PC motherboard or in a wristwatch

Automotive batteries are used in vehicles such as cars, vans, lorries, buses and other types of road transport for starting the engine and lighting.

'you can caravan' offers a free collection point for all kinds of waste portable batteries, even those which we don't sell.

The free collection point is located at: 'Teesside Caravans', The Hambleton Business Centre, Fleck Way, Teesside Industrial Estate, Thornaby, Stockton-on-Tees, TS17 9JZ.

You are welcome to drop off waste portable batteries without having to purchase new batteries.
'you can caravan' will dispose of your old battery, free of charge when replacing an automotive battery in your vehicle.

We do not accept automotive batteries for recycling if you are not purchasing a replacement battery. For information on your nearest civic amenity and recycling centres please visit www.recyclenow.com or contact your local authority.